Benchmark : Enterprise Service Management market analysis

Spectrum Benchmark ESM 2023 edition proposes an introduction to ITIL and ITSM, then focuses on trends and innovations of the market. The study offers then an overview of the market with the analysis of 8 solutions :

  • BMC Helix
  • EasyVista
  • Freshservice
  • iTop
  • Jira Service Management
  • Matrix42
  • Mint SD
  • ServiceNow

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