Benchmark : ITSM - 2021 edition

Spectrum Benchmark ITSM 2021 gives an introduction to ITSM concepts, focuses on trends and presents the estimated representative market.

The following products are analysed in details :

• BMC Helix
• EasyVista
• Freshservice
• iTop
• Jira Service Management
• Matrix42
• Mint SD
• ServiceNow